How to Handle Difficult Customers

How to Handle Difficult Customers

TIME: 9:00 am – 4:00 pm

VENUE: Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila

SCHEDULE: Please call (632) 225.66.16 or call/text mobile numbers 0926.622.0768 or 0933.584.7266. You may also click here to view schedule of the Business Training Program

KEY TOPICS:

I. Introduction
a. Is the customer always right?
b. Customers’ needs, wants and demands

II. Identifying difficult and irate customers
a. Types of difficult customers
b. Understanding customer behavior

III. Indicators of an angry customer
a. Objection
b. Complaint
i. The most common complaints
ii. Needs of the customers when they complain
iii. Impacts of customer complaint

IV. Developing self-awareness
a. How we communicate
b. Body language indicators

V. Handling Techniques
a. Defusing techniques in dealing with irate customers
b. Using positive and appropriate responses
c. Transforming difficult customers into happy customers
d. Service recovery strategies

VI. Workshop

SEMINAR FEE: Php 3,000.00 per person (inclusive of am and pm snacks, lunch, handouts, certificate of attendance)

DISCOUNT: 10% Discount if FULL AMOUNT is paid at least five (5) days before the event.

MODE OF PAYMENT:

  • Deposit payment at Banco de Oro. Savings Account Name: BusinessCoach, Inc. Then kindly fax deposit slip (indicate name of participant and seminar title) to confirm reservation.
  • On-site payment (CASH only)
  • Company checks are accepted, provided that they are received at least five (5) banking days before the event.

RESERVATION: Please call telephone 225.66.16, 0926.622.0768 or 0933.584.7266 (Look for Ms. Rose Ann David or Ms. Mini Anlacan). For other inquiries, kindly send a message by filling-up the form below.

CANCELLATION BY ATTENDEE: Registrant may refund amount paid, with less 30% processing charge from the LISTED AMOUNT within 30 days, or opt to use the payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid.

CANCELLATION BY BUSINESS COACH: Registrant may refund full amount paid within 30 days, or may opt to use the payment for a seminar of equal value within sixty days of cancellation.

REFUND POLICY: Payment may be refunded upon presentation of the original copy of bank deposit slip and a valid ID. Cash refund is strictly implemented, and may be availed only at the Business Coach office in San Juan City, Metro Manila. Business Coach does not deposit refunds.

SCHEDULE: Schedule may change without prior notice. Please call to confirm. Business Coach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of our events.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: