Training for Receptionists
TIME: 9:00 am – 4:00 pm
VENUE: Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
SCHEDULE: Please call (02) 8727.88.60 / (02) 8727.56.28 or call/text mobile numbers 0926.622.0768 or 0933.584.7266. You may also click here to view schedule of the Training Program »
I. The Receptionist: Understanding the Content of the Job
An introductory discussion of the key responsibilities of the Receptionist will help check the jobholder’s appreciation and level of understanding of the value of the role.
II. A Credible and Professional Image
In this module, the participants will learn the characteristics of a polished and professional receptionist. A portion of the module will highlight behavior and habits that can destroy the receptionist’s image and that of the organization.
III. Handling Calls Effectively
As in personal interactions, it is important to project a positive image in telephone conversations. The participants will learn the use of proper phrases and greetings that convey warmth while taking messages quickly or when putting callers on hold.
IV. Communication Styles
Sensitivity to body posture, hand gesture, facial expressions and understanding that people differ from each other will help determine which communication style works best to calm down a hot-tempered visitor. Applying diplomacy and tact while efficiently addressing the area of concern generally settles an agitated person. This is also the best way to prevent an uncomfortable social scene.
V. Communicating Delays and Cancellations
In this module, participants will learn how to communicate appointment delays or cancellations in a thoughtful and considerate manner.
VI. Professional Development: Planning for Tomorrow
The final module involves the creation of individual development plans that are actionable. The participants will list down goals that when achieved, will benefit themselves and their respective organizations.
SEMINAR FEE: Php 3,500.00 per person (inclusive of snacks, lunch, drinks, seminar kit, handouts, certificate)
DISCOUNT: Php 500.00 Discount if FULL AMOUNT is paid at least five (5) days before the event.
MODE OF PAYMENT:
• Deposit payment at Banco de Oro. Savings Account Name: BusinessCoach, Inc. Then kindly fax deposit slip (indicate name of participant and seminar title) to confirm reservation.
• On-site payment (CASH only)
• Company checks are accepted, provided that they are received at least five (5) banking days before the event.
RESERVATION: Please call telephone (02) 8727.88.60, (02) 8727.56.28, 0926.622.0768 or 0933.584.7266. For other inquiries, kindly leave a message at the comment box below.
CANCELLATION BY ATTENDEE: Registrant may refund amount paid, with less 30% processing charge from the LISTED AMOUNT within 30 days, or opt to use the payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid.
CANCELLATION BY BUSINESS COACH: Registrant may refund full amount paid within 30 days, or may opt to use the payment for a seminar of equal value within sixty days of cancellation.
REFUND POLICY: Payment may be refunded upon presentation of the original copy of bank deposit slip and a valid ID. Cash refund is strictly implemented, and may be availed only at the Business Coach office in San Juan City, Metro Manila. Business Coach does not deposit refunds.
SCHEDULE: Schedule may change without prior notice. Please call to confirm. Business Coach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of our events.