SEMINAR TITLE: TELEPHONE SKILLS TRAINING
Focus: phone skills training, telephone skills training
TIME: 9:00 am – 4:00 pm
VENUE: Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
SCHEDULE: Please call (02) 727.88.60, (02) 727.56.28, (02) 701.70.01 or (02) 701.70.02 or call/text mobile numbers 0926.622.0768 or 0933.584.7266. You may also click here to view Business Coach Schedule of Seminars
KEY TOPICS:
I. What is telephone skills and its importance?
II. Understanding the customer’s perception
III. Techniques that create a positive first and lasting impression
IV. Nonverbal communication concerns: attitude, attention, posture, facial expressions
V. Improving your listening skills
VI. Voice quality: Understanding pitch, volume, speed and clarity
VII. A strong start: Selecting cheerful and appropriate greetings
VIII. Positive and effective verbal communication:
• Using positive vocabulary
• Words to use and which ones to avoid
• Slang and phrases to avoid
• Statements to avoid giving the wrong impression
IX. Building rapport: Appropriate and effective ways to build rapport.
X. Placing callers on-hold techniques
XI. Effectively transferring a call
XII. Handling customer complaint calls
• Take accurate notes
• Empathize with angry or distressed customers
• Take ownership of the problem and follow through
• Rephrase the customer’s statement
• Acknowledge the customer’s feelings
• State the company’s position
• Allow the customer choices
• Find mutually acceptable solutions
XIII. Handling multiple calls
XIV. Closing the call techniques for creating strong last impressions
XV. Using voice mail effectively
SEMINAR FEE: Php 3,000 per person (inclusive of snacks, lunch, drinks, seminar kit, handouts, certificate of attendance)
DISCOUNT: 10% Discount if FULL AMOUNT is paid at least five (5) days before the event.
MODE OF PAYMENT:
- Deposit payment at Banco de Oro. FAX deposit slip (indicate name of participant and seminar title) to confirm reservation.
- On-site payment (CASH only)
- Company checks are accepted, provided that they are received at least five (5) banking days before the event.
RESERVATION: Please call telephone (02) 727.88.60, (02) 727.56.28, (02) 701.70.01, (02) 701.70.02, 0926.622.0768 or 0933.584.7266. For other inquiries, kindly send a message by filling-up the form below.
CANCELLATION BY ATTENDEE: Registrant may refund amount paid, with less 30% processing charge from the LISTED AMOUNT within 30 days, or opt to use the payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid.
CANCELLATION BY BUSINESSCOACH: Registrant may refund full amount paid within 30 days, or may opt to use the payment for a seminar of equal value within sixty days of cancellation.
REFUND POLICY: Payment may be refunded upon presentation of the original copy of bank deposit slip and a valid ID. Cash refund is strictly implemented, and may be availed only at the BusinessCoach office in San Juan City, Metro Manila. BusinessCoach does not deposit refunds.
SCHEDULE: Schedule may change without prior notice. Please call to confirm. BusinessCoach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of our events.
