Business Training Programs

SEMINAR TITLE: Effective Collection Management and Strategies

Focus: collections management, collection techniques, debt collection technique, collection policy

TIME: 9:00 am – 4:00 pm

VENUE: Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila

SCHEDULE: Please call (632) 496.69.49 or call/text mobile numbers 0926.622.0768 or 0933.584.7266. You may also click here to view schedule of the Training Program »

OBJECTIVES:

• To learn the most efficient means of successful transacting.
• The get a comprehensive background on collections and the basics of recovery management.
• To enhance the company’s recovery policies
• To develop employee skills in negotiating and probing.

WHO SHOULD ATTEND:

Companies involved in the collection industry, small & medium-scale business owners, individuals or groups concerned with debt-collection

KEY TOPICS:

• Overview of debt collection
• Collection goal : Recovery Management = Excellent Customer Service
• The “who” and “how” of collections
• Profiling a collection specialist
• Do’s and dont’s of collections
• Planning and preparation
• Collection style and personality over the phone
• The sound of your voice
• How to make effective calls
• Handling different types of customers
• Probing
• Enhancing negotiation skills
• Effective account handling
• Strategies in regrouping
• Overcoming objections
• Productivity assessment – evaluating performance
• Team or individual exercises to develop strengths, address weaknesses and practice learnt techniques

SEMINAR FEE: Php 3,000 per person (inclusive of snacks, lunch, drinks, seminar kit, handouts, certificate of attendance)

DISCOUNT: 10% Discount if FULL AMOUNT is paid at least five (5) days before the event.

MODE OF PAYMENT:

• Deposit payment at Banco de Oro. FAX deposit slip (indicate name of participant and seminar title) to confirm reservation.
• On-site payment (CASH only)
• Company checks are accepted, provided that they are received at least five (5) banking days before the event.

RESERVATION: Please call telephone 496.69.49, 0926.622.0768 or 0933.584.7266. For other inquiries, kindly send a message by filling-up the form below.

CANCELLATION BY ATTENDEE: Registrant may refund amount paid, with less 30% processing charge from the LISTED AMOUNT within 30 days, or opt to use the payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid.

CANCELLATION BY BUSINESSCOACH: Registrant may refund full amount paid within 30 days, or may opt to use the payment for a seminar of equal value within sixty days of cancellation.

REFUND POLICY: Payment may be refunded upon presentation of the original copy of bank deposit slip and a valid ID. Cash refund is strictly implemented, and may be availed only at the BusinessCoach office in San Juan City, Metro Manila. BusinessCoach does not deposit refunds.

SCHEDULE: Schedule may change without prior notice. Please call to confirm. BusinessCoach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of our events.

This entry was posted on Tuesday, June 21st, 2011 at 5:58 am and is filed under Collection Management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.